FAQ's
How can I contact RaaRaa?: You can email us at info@raaraa.ca where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?: Yes we try too.
Where do you ship from?: We work with global suppliers and fulfillment partners, so orders may ship directly from international warehouses.
Can I change or cancel my order?: To ensure fast processing, all order changes or cancellations must be requested within 12 hours of purchase. After this period, orders are already being prepared and can no longer be modified or canceled. You may return your order once it is received if you are not satisfied.
What payment methods do you accept?: We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?: Orders are processed Monday–Friday (excluding holidays). Please allow 1–3 business days for processing before your order is shipped. During holidays, sales, or peak periods, processing may take longer.
How long will it take to receive my order?: Delivery times vary depending on the destination and local postal services. On average, orders may take 2–4 weeks to arrive. Please note that unexpected delays (such as customs processing, weather events, or postal issues) are outside of our control.
What if I don't receive my order?: Once an order has been shipped, it is in the hands of the shipping carrier. We are not responsible for delays caused by customs, postal services, or international shipping networks. Please note:
Refunds will not be issued for delays under 30 days from the date of shipment.
If an order does not arrive after 30 days, please contact us and we will review the case, but refunds are still not eligible until you have recieved the product, shipped it back out and we have recieved it in one piece.
Will I be charged with customs and taxes?: Prices displayed on our site are tax-free in CAD, which means customs duties, VAT, or import taxes may apply upon arrival depending on your country’s regulations. These charges are the customer’s responsibility and will not be covered by RaaRaa.